Grievance Redressal
Escalation matrix
How we resolve complaints
We take every complaint seriously. Follow the escalation levels below if your concern is not resolved.
1
Level 1 — Contact Us
Write to choureyupendra@gmail.com or call +91 88895 02205 / +91 91318 18778 (Mon – Fri: 9:00 AM – 7:00 PM). We acknowledge within 2 working days and aim to resolve within 7 working days.
2
Level 2 — Principal Officer
If unresolved, escalate to Upendra Nath Chourey, Proprietor, at choureyupendra@gmail.com with your complaint reference. Resolution is targeted within 15 working days.
3
Level 3 — AMC / RTA
For scheme-related matters, you may also contact the investor service desk of the concerned AMC or its Registrar (CAMS / KFintech).
4
Level 4 — SEBI SCORES
If still unresolved, lodge a complaint on SEBI SCORES at scores.sebi.gov.in.
5
Level 5 — SMART ODR
You may also initiate online dispute resolution through the SMART ODR portal.